Terms and conditions

TERMS & CONDITIONS

GENERAL

These terms and conditions apply to all purchase orders submitted to Filippa K’s webshop on www.filippa-k.com (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with Filippa K AB, hereinafter referred to as Filippa K. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Filippa K to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, Filippa K will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order. Filippa K reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected.

To place an order in the Webshop you must be at least 18 years old and not under guardianship. Filippa K presumes that minors who carry out purchases on www.filippa-k.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.

PRICES

Occasionally there may be information in the Webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order).

The prices in our Webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.

Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.

PAYMENT

Payment is possible in the currencies set out in the Webshop. Payment is currently made in Swedish kronor (SEK) for shipments to Sweden, Danish kronor (DKK) for shipments to Denmark, British Pounds for shipments to the UK (£), Euro (€) for shipments within the European Union, Hong Kong dollar ($) for shipments to Hong Kong, Swiss franc (CHF) for shipments to Switzerland, Japanese yen (￥) for shipments to Japan, Korean won (₩) for shipments to the Republic of Korea, Renminbi (¥) for shipments to China or Dollars ($) for shipments to the United States and other non-European countries. Payment can be carried out by credit or debit cards, Klarna Invoice, Ideal or PayPal (local variations depending on shipping destination). Read Klarnas terms & conditions here.

Filippa K reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Filippa K reserves the right to decline a purchase.

DELIVERY

Filippa K accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Sweden is 2-5 business days (Mon-Fri) after Filippa K has accepted and confirmed your order. For international shipments, delivery times are normally 2-4 business days (Mon-Fri) with DHL Express.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.

PACKAGES RETURNED AS UNDELIVERABLE

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.

DELAY

Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched, you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.

TRANSPORT

All dispatched items are insured by Filippa K. Should you discover any damage to the package prior to opening it please report this to Filippa K Customer Care (CUSTOMERCARE@FILIPPA-K.COM) and the postal agent where you collected the package, as soon as possible. Items that are damaged during transportation are replaced by Filippa K free of charge. If you have already opened the package when you notice the damage, please follow the return, damage and claim instructions.

RETURNS AND EXCHANGES

You are always entitled to return your items within 14 days from the time of delivery. Returns are free of charge with Filippa Ks recommended returns service only, as described below.

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Filippa K's selected postage labels and returns service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

Filippa K will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. Returning the item is free of charge using our return label that you find in your parcel. Please follow the instructions provided.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

For hygiene reasons, swimwear may be returned only if the protective sticker has not been removed.

DAMAGED PRODUCTS

Filippa K ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us.

We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by Filippa K, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

COLOURS

We cannot guarantee that the colors appearing in the Webshop reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.

FILIPPA K ONLINE CUSTOMER CARE

Please never hesitate to contact our English and Swedish speaking customer care team. We are here to help you with any concern regarding your online purchase, and respond to questions or complaints. Our opening hours are Monday - Friday, 9:00 - 17:00 CET, Saturday - Sunday, Closed.

Phone:

Sweden +46858097914

Belgium +3225887860

Finland +358942451916

Norway +4723962647

United Kingdom +442036081010

Denmark +4589887956

Netherlands +31858889769

Email: customercare@filippa-k.com